Call Center Development

Challenge:

24X7 call center agents to take patient calls and provide necessary inputs to the application for scheduling trips.

Our Role

  • Analyzing business model and requirements.
  • Training call center agents.
  • Operating call center efficiently and effectively.
  • Reporting on a weekly and monthly basis.

Deliverables

  • 95% customer satisfaction rate.
  • 99% pickup rate.
  • 91% on- time arrival.